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How To Request an Out-of-System Loan (ILL)

What is an interlibrary loan (ILL) - An interlibrary loan is the borrowing of materials from another library system.
Who can request an interlibrary loan: Only New Lenox Public Library patrons can request an ILL. If you are from a different library, please contact your home library. They should be able to assist you.

How do I request interlibrary loan:

  1. Log into your account from the catalog.
  2. On bottom right hand corner of your account click on “ILL request form”.
  3. Select the type of material you are looking for.
  4. Enter as much information as you have about the item. The more information you have, the better. However, don’t worry if you don’t have all the information requested on the form.
  5. Click “SUBMIT THIS REQUEST" OR Call/stop by Adult Services where we can enter your request.

What happens after your request is submitted:

If we can find the item you are looking for, we will place a request with another library system(s). When we have placed the request, the title will show up in your account under ILL with the phrase “AWAITING ARRIVAL”. This means that the item has been requested, not necessarily that it’s on its way. The library system can still deny our request. Be aware that we may not be able to get newer items, or you might have to wait longer for them. Please know that requested ILL material may take longer to get than a regular hold. If we can’t find the item, we will contact you.
Limits: A patron cannot request more than 15 interlibrary loan items at a given time.

Ordering Fees: There are no fees for items we request from an Illinois library. There is a fee for requests for items that can be only found outside of the state. It is $5 and covers postage and handling. This fee needs to be paid before we can order the item, so we will contact you ahead of time.
Waiting period: Waiting periods vary. In some systems, we can place a hold on an item. In other systems, we will send requests to multiple libraries. The libraries have a few days to respond.

Checkout period: Checkout period is at the discretion of the lending library. The item will be checked out to our library before it will be sent to us. That means that unlike system holds, the due date is already set before the item arrives at our door. For this reason, it’s best to pick up your ILL items as soon as possible.

Renewing: If you would like to renew an ILL, please contact Adult Services. We will have to contact the library system that we obtained it from to ask for a renewal. For some systems, we can get you an answer right away. Others can take a few days. Please ask for a renewal as soon as you know you need it.

Questions: Contact Adult Services at 815-485-2605 or email ill@newlenoxlibrary.org