Library Reopening FAQs — General Questions (Archived June 2021)

This page is now archived and will not be updated. We are in Phase 5 as of Friday, June 11, 2021. Please visit our main COVID-19 page for details.

Whom do I contact with questions about my account?

For questions about your account, contact us or call us at 815-485-2605.

The building is currently open and staffed:

  • Monday – Thursday: 10:00 am – 8:00 pm
  • Friday: 10:00 am – 6:00 pm
  • Saturday: 10:00 am – 4:00 pm

How do I get a library card?

If you’d like to sign up for a digital card for access to our digital collections and online resources, visit Get or Updated a Library Card to get started. Traditional, physical cards are available by visiting the library building. If you have additional questions, please call our Circulation department at 815-485-2605.

I only have a digital card. Can I still check out physical materials?

A digital card gives you access to thousands of items and resources in our eLibrary. To check out physical materials, you’ll need to get a traditional library card. Traditional card applications must be done in person as they require your ID, address verification, and a completed application. Traditional library cards are available now that the library building has reopened. If you have additional questions, please call our Circulation department at 815-485-2605.

Will you continue to offer curbside pickup / Grab & Go even when the building reopens?

Yes! We understand that many patrons prefer to pickup their items without entering our building due to the current COVID-19 pandemic or just because it’s so convenient. Grab & Go is available by request when the library building is open.